Refund policy
đź’¸ Refund & Return Policy
Your comfort matters. So does your confidence in us.
We want you to love every experience with us — from browsing to unboxing to bedroom bliss. But if something’s not quite right, we’re here to help.
🛍️ What’s Returnable
Due to the intimate nature of our products and for the health and safety of all our customers, we do not accept returns or exchanges on used or opened items — even if it’s just once.
That said, we’ve got you covered if:
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Your product arrived damaged or defective
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You received the wrong item
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There’s a manufacturer issue within 30 days of purchase
📩 Just email us at hello@dirtydesires.co within 7 days of receiving your order, and we’ll make it right.
🔄 What Happens Next
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We’ll review your request within 2–3 business days
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If approved, we’ll send a replacement or issue store credit
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In rare cases, we may approve a refund — especially for defective items
📦 Please do not send items back unless we ask you to — for your privacy and hygiene compliance, we cannot accept unsolicited returns.
💬 Questions? We’ve got you.
We’re real people who care about your experience. If you’re unsure or just need guidance on choosing the right product, message us anytime at hello@dirtydesires.co. We’re happy to help.
Discreet. Safe. Customer-first. Always.
Thanks for trusting us with your pleasure.